How would you like to report this loss?
Both paths establish a carrier claim. Choose whichever is easier for you right now. You can ask us for help at any point.
If anyone is injured or there is an immediate threat to people or property, contact emergency services first. Take reasonable steps to protect people and prevent additional damage only when it is safe to do so.
Use the carrier's official claims process. This is often the fastest way to establish a carrier claim number.
- We show your carrier's claims phone number, website, and hours.
- You can still ask TruvaLink Insurance for help at any point afterward.
- Have your policy number and the loss date ready.
Provide the loss information to TruvaLink Insurance so we can assist with the reporting process.
- You give us the loss details once and we help prepare the report.
- A claims advocate follows up on carrier confirmation and next steps.
- You can upload photos and documents as you gather them.
We'll help you identify the appropriate next step.
- Answer a few questions about what happened.
- We point you to the right reporting path for the type of loss.
- Nothing is submitted until you decide.
Documentation by type of loss
Gathering these items early usually shortens the back-and-forth with the carrier.
Auto
- Photos of all vehicles and the scene
- Police report or report number, when one was filed
- Other driver and insurance information
- Names and contact details for passengers or witnesses
Home and property
- Photos or video of the damaged areas
- Receipts for temporary repairs
- An inventory of damaged belongings
- Contractor or repair estimates, if you have them
Flood
- Photos showing water lines and affected rooms
- A list of damaged contents with approximate ages
- Receipts for pump-out, drying, or remediation
- Elevation certificate, if available
Business property
- Photos of damaged areas and equipment
- Inventory or equipment schedules
- Records that show interrupted operations
- Vendor and repair estimates
Commercial auto
- Driver name and license information
- Vehicle unit number and VIN
- Police report number
- Photos of all vehicles involved
Workers' Compensation
- Employee name, date of hire, and state of employment
- Date, time, and description of the injury
- Where medical care was provided
- Supervisor or witness names
Cyber incident
- When the activity was first noticed
- Which systems or accounts are affected
- Steps already taken and by whom
- Any ransom or fraud communications received
Professional liability
- The demand letter, complaint, or notice received
- The date it was received and by whom
- Relevant engagement or contract documents
- A brief chronology of events
Liability
- What happened, where, and when
- Names and contact information for those involved
- Photos of the location or condition
- Any documents you have received
Boat and recreational
- Photos of the damage
- Hull or vehicle identification number
- Marine or law enforcement report, if applicable
- Storage location of the property
Valuable articles
- Appraisal or purchase documentation
- Photos of the item, if available
- Police report for theft losses
- Description of how the loss occurred
TruvaLink Insurance can assist with claim reporting, documentation, communication, and navigating the claims process. Claim coverage, valuation, payment, settlement, liability, and other claim decisions are made by the applicable insurance carrier according to the policy terms, conditions, limitations, and exclusions.