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Catastrophe response

Catastrophe Response Center

During widespread events we prioritize reporting, documentation, and carrier follow-up so you are not waiting alone.

During widespread events, carriers and inspection resources handle very high volumes. Reporting promptly and documenting damage helps, and response times may be longer than usual.

Tracked events

Recovery
IL
IN
OH
MO

Midwest Severe Storm and Hail Event

A widespread hail and wind event affected residential and commercial property across several Midwest counties.

  • Report damage to your carrier even if you are still assessing the full extent.
  • Photograph roof, siding, and vehicle damage from a safe position on the ground.
  • Keep receipts for tarping, board-up, and other temporary repairs.
  • Be cautious with unsolicited repair offers and confirm contractor licensing.
Report a claim

Before an event

  • Store digital copies of policy declarations and your carrier's claims number.
  • Photograph each room and the exterior of the property before storm season.
  • Keep an inventory of higher-value items with receipts or appraisals.
  • Know where your water, gas, and electrical shutoffs are.

During and right after

  • Follow local emergency instructions before anything insurance related.
  • Do not return to a property until officials say it is safe.
  • Photograph damage from a safe position; do not climb onto a damaged roof.
  • Report the loss even if you cannot yet assess the full extent.

TruvaLink Insurance can assist with claim reporting, documentation, communication, and navigating the claims process. Claim coverage, valuation, payment, settlement, liability, and other claim decisions are made by the applicable insurance carrier according to the policy terms, conditions, limitations, and exclusions.

Back to Claims CenterGet claims assistance